At Advanced Roofline Cheshire we pride ourselves in offering excellent customer service to all our customers. Sometimes there can be occasions where you may feel we have not delivered the service you require. In these instances we would like to hear from you so that we can do our best to resolve the issue. If you wish to complain please follow the process below.

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Stage 1

Please put your complaint in writing by post or email. If you have already spoken to us face to face or over the phone regarding your complaint we still need you to send in writing.

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Please send to:

Advanced Roofline Cheshire

38 Bleasdale Road

Crewe

CW1 4PZ

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Or by email to

info@advancedrooflinecheshire.co.uk

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Stage 2

We will acknowledge your complaint in writing by the same method you have communicated with us. If by email you will receive a response within 3 working days or within 7 working days by tracked post.

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At this first point of contact it is hoped we can resolve the issue or we may need you to provide further details to help us gain a full understanding of the complaint.

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Stage 3

If we have not been able to agree on a suitable resolution to your complaint at stage 2 your complaint will be investigated further. You will receive a final written response to your complaint by email within 20 working days of your original complaint. Please allow additional days for a response by tracked post.

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Our final written response will include the steps we took to investigate your complaint and our plan of action to resolve the issue. If we agree that further action is required by Advanced Roofline Cheshire to carry out work at your property this will also be set out in the final response along with timescales for this to be completed.